The situation
DemandNexus is a B2B demand-generation agency working from Pune and Denver. I am the Head of Growth. I lead the growth function through three senior managers and around thirty people, and I own the function’s acquisition P&L, the senior client relationships and new business for a US and Europe book.
Functions in the growth team
- Outbound sales development
- Content
- Paid acquisition
- Operations
- Design
The client book
All five are still active. Combined value: USD 100,000+ in quarterly contract value.
The book went from two accounts to five, across the US and Europe. Holding them matters as much as winning them, so I track retention next to growth.
The commercial layer
I built the parts of the business that make the service sellable:
- Positioning. Value propositions for each service tier, competitive positioning against rival agencies, and messaging frameworks for client accounts.
- Pricing and packaging. Service tiers set from competitor research and unit economics (what a price must cover, what delivers profit, what reaches profitability), repriced against demand, with ad-hoc purchases on the hot tiers as an upsell path.
- Campaign pricing. Each campaign is priced inside those tiers on three variables.
What a campaign is priced on
- The client's industry
- The campaign's difficulty
- The delivery time
The process layer
- Inbound-to-pipeline playbook. A handover process for booked appointments, with a form that turns each one into a one-page, client-ready handover PDF.
- BANT-T qualification framework for technical buyers. Both are now standard across client engagements.
- New AI agents launched to existing customers, an expansion move into the installed base.
An AI-assisted operation
A small function can cover a wide surface if the recurring work is written down and automated.
| Tool | Used for |
|---|---|
| Claude and GPT-4o | Content variants, SOPs and process audits |
| n8n and Make | Outbound personalisation and reporting |
| Cursor and Claude Code | Landing pages and internal tools, shipped without an engineering hand-off |
A 75% cut.
What I would reuse
- Price from unit economics, then adjust on demand. The tier frame keeps the conversation simple; per-campaign variables keep it fair.
- Write positioning against named alternatives. A value proposition means more next to the rival it is beating.
- Automate the weekly work first. The research hours came back to the team for client work.