When your brand's bot answers a customer, you answered
AI can handle many social replies, but not the blame. A tribunal ruling, the EU chatbot rule and customer data point to a three-tier policy.
Writing / Section
Policy and risk
The rules, lawsuits and political risks that shape what teams can ship. 5 articles, newest first.
Agents can pay now. Your controls cannot.
AWS gave AI agents a way to spend money on their own. The payment was never the hard part. Approving, capping and auditing a non-human spender is, and most companies haven't built for it.
Over 1,400 fake AI cases in court: where AI belongs
The same tool that does real work in contract review is getting lawyers sanctioned for citing cases that never existed. One habit separates the two, and it shows where AI fits in legal work.
Every AI roadmap needs a political-risk line
A model went from launch to government-ordered shutdown in three days. Everyone measures capability. Few price governability: whether a model can legally run for your users tomorrow.
Training AI on copyrighted work can be legal. Piracy isn't
The law on training data is settling into a rule. Training can be fair use, but how you got the material, and whether the output competes with it, can turn the same act into liability. Provenance is now the question.