Shadow mode
Run the automation silently next to your own work and compare.
Pick one narrow step you already do by hand. Let the system do it silently for two weeks while you keep doing it. Count where it disagrees with you.
Example, illustrative: 200 leads a month, three minutes each, about ten hours. The agent agrees on 175. Of the 25 it got wrong, 22 are minor and three are large accounts sent to the wrong place. The design follows: route most automatically, hold large accounts for a person. You only know that because you ran the comparison instead of trusting a demo.
Find your way around
Learn it in the course, copy it from a playbook, see it work in a case study.